Refund & Cancellation Policy

1. Statutory rights come first

This policy describes DynastyMind's process. It does not exclude, restrict or replace consumer guarantees, refund, cancellation or other remedies that cannot lawfully be excluded. You may be entitled to a remedy if a service has a major problem, does not match its description or is not supplied with reasonable care.

2. One-time deep reports

For your first one-time deep-report purchase, you may make one good-faith refund request within 7 days if the delivered content does not satisfy you. We will reasonably review generation, delivery, technical faults and usage. This voluntary promise does not reduce your statutory rights.

Contact us promptly about duplicate or unauthorised charges, a paid report that was not generated, or access that does not work. Once verified, we will refund, redeliver or provide another remedy required by law.

3. Membership already held or explicitly offered in future

This section applies only to a membership your account already holds or one explicitly offered and purchased in future; keeping these cancellation and refund terms does not mean that a new membership is currently for sale. You can cancel before the next renewal through the Stripe customer portal or support channel. Cancellation stops future charges. Except where law or the cases below require otherwise, cancellation does not automatically produce a pro-rata refund for unused days, and access normally continues to the end of the paid period.

If you forgot to cancel and a renewal occurs, you may request review within 7 days. Where there has been no material use of membership benefits after renewal, we will normally refund the most recent renewal. Only the latest charge in a renewal period is reviewed, except where law requires more or in cases of abuse or fraud.

For an undisclosed price change, extended outage, or failure to provide the monthly deep report, 30 main consultations and up to 2 related follow-ups per consultation, we will offer a refund, credit or other appropriate remedy based on the facts, applicable law and this policy.

4. How to request a refund

• Email a refund request to info@melbmarketing.com;
• Provide the checkout email, Stripe receipt or order reference, purchase date and a short description of the problem;
• Never send a full card number, card image, security code or password;
• Approved refunds return to the original payment method. Bank and Stripe processing times vary and may take several business days.

5. Chargebacks and disputes

We encourage you to contact us first about duplicate charges, non-delivery or refunds. This does not prevent you from raising a dispute with your payment provider or exercising a legal right to contact a consumer authority. We will not penalise or threaten anyone for a good-faith complaint.