Support Centre

Contact support

Support email: info@melbmarketing.com. Operator: MELBMARKETING PTY LTD. Business registration: 98 690 946 055. To protect personal safety, this website does not publish a residential or street address. For lawful service or business verification, contact support first or use the official Australian business registers.

Support hours: Monday–Friday 09:00–17:00 Australia/Melbourne / 周一至周五 09:00–17:00（墨尔本时间）. Target response time: 7–14 business days / 7–14 个工作日. These operator details are confirmed for the current Australian sales policy and legal version.

What we can handle

• Failed payment, duplicate charge, order or report-access problems;
• For an account that already has membership: cancellation, latest-renewal review and refund requests;
• Technical errors in the assessment or in AI counsel explicitly enabled in the product;
• Access, correction or deletion requests for data held by DynastyMind;
• Security, abuse, intellectual-property or formal complaints.

What to include

• Your language, device category and the approximate time of the issue;
• For an order issue, the checkout email, Stripe receipt or order reference;
• A short description of the error and, if useful, a screenshot with sensitive details removed;
• Never send full card numbers, security codes, passwords, identity documents, health records or unnecessary private counsel content.

Self-service

• Clear local assessment data in your browser's site-data settings;
• If the account already has membership, stop future renewal through its Stripe customer portal or contact support;
• If AI counsel is explicitly enabled but temporarily unavailable, do not repeatedly submit sensitive content. Retry later; a failed request should not use a valid consultation credit.

Emergencies and professional matters

DynastyMind support is not an emergency, medical, mental-health crisis, legal or financial professional service. If you or someone else is in immediate danger, contact local emergency services and a trusted person. Seek an appropriately qualified professional for professional advice.

Escalating a complaint

If the first response does not resolve your issue, reply in the same email thread and request review, keeping order and correspondence records. We will explain the outcome and reasons. This process does not restrict a right to complain to a payment, privacy or consumer authority.